1. How can you help me start a project?
We offer global support through our network of representatives located in various countries. Our team will assist you in every step of your project, from initial planning to equipment selection and implementation.
2. Where have you installed your equipment?
Our equipment has been successfully installed in over 35 countries across Europe, America, Asia, Africa, and more. We have extensive experience in international installations, ensuring compliance with local regulations and standards.
3. How do you handle after-sales service?
Our local representatives coordinate with qualified engineers to address any issues at your site within 24 hours. We prioritize swift response and effective solutions to ensure minimal downtime and operational efficiency.
4. Is your equipment compliant with GMP, FDA, and WHO standards?
Yes, all our equipment is designed and manufactured to meet GMP, FDA, and WHO standards, ensuring compliance with the regulatory requirements of your country and industry.
5. What are your payment terms?
We accept payment via T/T (Telegraphic Transfer) or irrevocable L/C (Letter of Credit) at sight, providing flexible and secure payment options for your convenience.
6. How is staff training conducted?
We provide comprehensive training for your staff during equipment installation at your site. Additionally, you are welcome to send your staff to our factory for training, where they will receive hands-on experience and detailed instruction.
7. In how many countries have you completed Turnkey Projects?
We have successfully executed Turnkey Projects in countries including Russia, Mexico, Venezuela, Iran, Uzbekistan, Ukraine, Bangladesh, and more, showcasing our capability to handle diverse international projects.
8. How long does a Turnkey Project take?
Typically, a Turnkey Project takes approximately 1 year, from designing the layout to completing installation and commissioning. We ensure a thorough and efficient process to meet your project deadlines.
9. What additional services do you offer?
Beyond standard services, we provide privileged offerings such as know-how transfer and the deployment of qualified engineers to assist in running your factory for up to 6-12 months, ensuring smooth operations and knowledge transfer.
10. What should we prepare for setting up a pharmaceutical plant?
For setting up a pharmaceutical plant, please prepare the necessary land, building construction, clean room, HVAC systems, and utility consumption requirements. Proper preparation will facilitate a smooth installation and operational process.
11. What certifications do you hold?
We are certified with ISO 9001, CE verification, PED, and other quality and origin certifications, ensuring our equipment meets international standards and quality benchmarks.